Meet Yoko – service design expert
Associate Professor Yoko Akama uses service design to build a deeper understanding of local communities and their needs.
“The most common ways service design and strategic design are used includes customer experience, service interaction, organisational transformation, and interventions in ecosystems and social issues.
"When we realise how everything is interrelated, it means design needs to be located across different layers, domains and dimensions, rather than be nested within one.
"For me, designing in such contexts is about attempting to keep all of this complexity in view, but also being aware that you are also shaped by this complexity while travelling with everyone.”